Jessie Torrey Patient Care Coordinator & Team LeadGlitches and downtime have significantly decreased
One of the absolute best business decisions we have ever made in the fifteen years that I have worked for our practice is switching our IT service provider to Mobile Computer Services. We are a large, fast-paced dental practice. Since we have been clients with MCS, glitches and downtime have significantly decreased, and when we do have downtime, it's fixed within minutes of contacting them. If it can’t be done remotely (and it usually can), someone is instantly on their way here to help. We all have been truly blown away by the response time, knowledge, and efficiency that they have brought to our practice. We jokingly call them "The Wizard" because they operate like "the man behind the curtain" in The Wizard of OZ, silently taking care of things behind the scenes. Then, when you call on them for help, they’re “magically” remoting in and solving the problem in minutes. And when needed in person, help is extremely prompt and efficient.
The other day we could not get into one of our workstations due to a major software glitch. I sent a message to MCS describing the error message. Before I could even let my coworker know that they would be remotely accessing her station, she let me know that they already had and the issue was fixed. "The Wizard" strikes again!
Kara Mason and his team also take true ownership of their work. I have found that they are willing to provide their knowledge and go above and beyond to help in all IT related matters. Nothing is "not their job". There is never a fear of an "expensive month" with a confusing bill because it's a flat monthly rate. The customer service is unsurpassed, to say the least. The peace of mind that has come along with this service is priceless.
Wainright & Wassel DDS
Ryan Peterson OwnerMobile Computer Services, Inc. provides superb customer service with an incredibly fast response time.
Mobile Computer Services, Inc. provides superb customer service with an incredibly fast response time. Our first project using their services was the installation, setup and configuration of new server and computer hardware coupled with a major software upgrade that involved migrating documents and email to Office 365. They completed the migration without a hitch. When we have a question, they don’t talk over our heads. The few times we ask a question that they can’t immediately answer, the technicians are HONEST with us that they need to research a solution and then come back to us quickly and implement it!
You will not go wrong with MCS if you are looking for customer and solution oriented tech support that’s delivered in a timely manner!
Copperleaf Capital, LLC
Samantha Chassin Director of OperationsOutsourcing our IT and Tech Support has allowed me to get my time back to focus on other business-related tasks.
We didn’t have much of a “formal” IT provider before, so having someone with extensive knowledge we could trust was important, especially as our business grows. We also like to support other small, local businesses.
MCS provides professional and prompt service. Outsourcing our IT and Tech Support has allowed me to get my time back to focus on other business-related tasks.
Orthopedic Physical Therapy Associates
Bobijo DuClau Office ManagerThey are so on top of things in the background I rarely even need assistance with anything.
I have been working with Mobile Computer Services for years now and I would highly recommend them to any dental practice. Kara and his team are extremely professional, reasonably priced and offer a very rapid response time to any need. After all of these years I can honestly say that I have never had any problems getting in touch with someone quickly even during closed hours! My issues, if any arise (they are so on top of things in the background I rarely even need assistance with anything) are always handled within minutes. I have done a complete office build and move with their assistance in the past and they not only helped me plan it all out, made the move and transition of my network a breeze! If you want an IT company that you can trust to get any job done, Mobile Computer Services has my vote!
Hargis Family Dentistry
Rebecca Radford Office ManagerThe biggest benefit of having a Managed Services Agreement with MCS would be having peace of mind knowing that we are HIPAA compliant.
The services that MCS offers are wonderful! Especially reaching our small area. I like knowing that if I have an issue that I can call or text someone and get a fast response and result.
Dr. Radford came in one morning and the internet was not connecting with our server, I was not in the office, so I gave Dr.Radford the phone number and he called and the issue was resolved in a timely manner.
The biggest benefit of having a Managed Services Agreement with MCS would be having peace of mind knowing that we are HIPAA compliant, all our information is backed up off site, to ensure that our information and our patient’s personal information is kept up to date if our office computers were ever to be damaged.
When we were in need of IT support, MCS came into our office, looked around, and then showed how they could improve our office. The information and vulnerabilities they were able to show me blew me away. We right away signed on with MCS. They came in and immediately fixed all the issues.
Radford Family Dentistry
Stefanie Eissens Eissens DentistryReliable, efficient service- most importantly, was able to provide enhanced security services to our networks and patient data
Sandra Garrard Dental Practice ConsultantYou have nothing to lose and everything to gain when you place your practice in their hands.
As a dental consultant, I have seen many IT people in the industry in 20 years. Without fail, Mobile Computer Services is the leader in the industry when it comes to service, reliability and knowledge! You have nothing to lose and everything to gain when you place your practice in their hands. I have personally called them in for a large number of my practices to go behind the current IT person and without fail, MCS has found security issues and patiently walked me through how he found the problem as well as the solutions. MCS constantly updates me and checks in with me to let me know the latest virus threats and that they are on top of it. Mobile Computer Services’ guaranteed 3 minutes or less response time and dental program knowledge is imperative in our industry. They clearly cover all of the bases.
Michael Dull PharmacistI've worked with many IT firms over the years and they are by far the BEST!
The MCS team has been excellent! I had network issues and not only was I treated fairly and quickly but the expertise was impressive. They showed up on location EARLY and also called ahead to make sure it was ok. It was a welcomed surprise! I've worked with many IT firms over the years and they are by far the BEST!
CHC Healt
Jill Sonner Renaissance Dental CenterSince partnering with Mobile Computer Services, our IT runs smoothly with fewer business interruptions. They ensure all our technology—scanners, 3D printers, and high-volume imaging—works seamlessly without the errors we experienced before. Their knowledgeable team, especially Kara, keeps us compliant and connected. What truly sets MCS apart is their consistency—having the same point of contact, quick response times, and a deep understanding of our needs. If you're looking for an IT firm that’s responsive, easy to work with, and truly reliable, MCS is the way to go.
Dr. Arthur Reynolds DDS Franklin Plaza DentalI recently acquired a dental practice equipped with outdated computers, hardware, and software that were not compliant with HIPAA regulations. Mobile Computer Services (MCS) promptly assisted in replacing all obsolete systems, ensuring compliance by implementing appropriate data backup solutions and internet security measures. Their expertise has provided me with confidence in the security and efficiency of our operations, and I continue to rely on MCS for ongoing network monitoring and Managed IT services.
Dr. Ryan Staehling Southern Dental ArtsPartnering with Mobile Computer Services has given me true peace of mind. Their transparency, consistency, and lightning-fast response time set them apart from the rest. Unlike past providers with inconsistent pricing and long resolution times, MCS ensures everything is handled seamlessly—so I can focus on running my business without IT headaches.
Kristin Esteves Payroll Solutions ManagerThey were a heaven send and reduced any stress that our move could have caused. Operations continued smoothly because of MCS.
Our office was preparing for an office move. Our MCS account representative was able to meet with us and accommodate all of our needs even with only a week and a half notice before the move. MCS handled a situation with our internet service provider which saved us HOURS of time and frustration.
They were a heaven send and reduced any stress that our move could have caused. Operations continued smoothly because of MCS.
We know we can rely on MCS to come quickly and solve any issues we have. We didn’t have that responsiveness with our previous IT provider.
Do yourself a favor and use MCS if you want fast, reliable and knowledgeable people solving your technical issues!
The PayStub People
Jill R. Office ManagerWe love that Mobile Computer Services, Inc. is so prompt and reliable.
We love that Mobile Computer Services, Inc. is so prompt and reliable. Whenever we have trouble or issues, they are always prompt to return calls or come to our office to take care of our needs!
Raleigh Wealth Solutions, Inc.
Ryan Peterson Owner Copperleaf Capital, LLC.Mobile Computer Services, Inc. provides superb customer service with an incredibly fast response time. Our first project using their services was the installation, setup and configuration of new server and computer hardware coupled with a major software upgrade that involved migrating documents and email to Office 365. They completed the migration without a hitch. When we have a question, they don’t talk over our heads. The few times we ask a question that they can’t immediately answer, the technicians are HONEST with us that they need
to research a solution and then come back to us quickly and implement it! You will not go wrong with MCS if you are looking for customer and solution oriented tech support that’s delivered in a timely manner!
Stan Hill Stan Hill CPAPartnering with Mobile Computer Services has given me true peace of mind. Their transparency, consistency, and lightning-fast response time set them apart from the rest. Unlike past providers with inconsistent pricing and long resolution times, MCS ensures everything is handled seamlessly—so I can focus on running my business without IT headaches.
Bryan Richardson Financial PlannerThey promise a three-minute response time—and they consistently deliver! A truly reliable company.
Ameriprise Financial
Donald Delaria Capital Financial Management NCHave had the pleasure of working with Kara and Mobile Computer Services for over a decade. As a small to medium-sized company with complex IT requirements, we have consistently relied on their exceptional service to maintain our network. They are always responsive when issues arise, demonstrating a deep understanding of our needs and delivering effective solutions. I highly recommend Mobile Computer Services to any organization seeking reliable IT support; partnering with them has been one of our best decisions, providing us with peace of mind knowing our network is in capable hands.
Dr. Jared Conley OwnerI have been most impressed with the work that gets done behind the scenes
Great Team and Amazing Support! We got introduced to Mobile Computer Services by a friend a couple of years ago when we were looking to expand our facilities and improve our computer equipment. Kara and his team have been professional, extremely responsive, and an absolute pleasure to work with. They truly do respond and as quickly as they promise! I have been most impressed with the work that gets done behind the scenes and they have prevented and alerted us to issues before issues even arise. Additionally, they are able to quickly and effectively address all IT challenges that has faced our company including software that is more “unique” to our business with ease. All members of their team are easy to talk with and they take the guesswork and stress out of maintaining our IT infrastructure!
Complete Pet Care Animal Hospital
Lane Houk OwnerTheir response times set the standard in the industry.
The MCS team is dependable, honest and their response times set the standard in the industry. As a working colleague of Mobile Computer Services, I recommend them highly to any business looking for a reliable Managed IT services provider that actually answer their phone and respond with services quickly. More than that they help to keep clients from having issues with their proactive monitoring and IT services.
Brand Equation
Bob Walton OwnerTheir expertise is unparalleled.
Mobile Computer Services excels in IT solutions, offering exceptional service and rapid response times. Their expertise in networking computers, servers, and wireless printers is unparalleled. I highly recommend their services.
ROI Commercial Realty / KW Commercial
Katy Rosenbaum Association of International Education AdministratorsMCS is responsive and professional.
After years of being headquartered at Duke University with access to extensive on-campus services, AIEA faced a challenging transition when relocating off-campus and taking full responsibility for their IT and business operations. During this critical time, MCS was referred to AIEA, and according to Katy, "MCS has been wonderful to work with during our office transition—responsive and professional. Highly recommend!" As AIEA evaluated multiple IT providers, they ultimately chose MCS, even at a slightly higher price, due to our many years of experience, proven quality service, and rapid response time—all verified by our references and existing customers. Today, AIEA operates seamlessly from their new headquarters, utilizing a secure VPN solution that enables access to their data and files from anywhere in the world.
Steve Ramirez OwnerThe Mobile Computer Services team are thoughtful and methodical about the solutions they recommend for clients
The Mobile Computer Services team are thoughtful and methodical about the solutions they recommend for clients. I’ve always appreciated their quick response and attention to detail. Thanks Kara & the MCS team.
The UPS Store on Creedmoor Road, Raleigh